Shipping policy

 

DELIVERY TIMES

All orders are packed and sent within 1-3 Days of receiving them. This is subject to your items being in stock and available to ship. Once your order has been dispatched, you will receive a shipping confirmation email and your email will contain your tracking details. We ship from our warehouse in Melbourne and send orders out Monday to Friday. 

Please note: During peak periods (Christmas, Promotions, Public Holidays) dispatch and delivery times are subject to change and may be longer.

While we take great care in packing your order, please note that Madre Terra Pty Ltd cannot be held responsible for any items lost or damaged in transit or once delivered with Australia Post


WITHIN AUSTRALIA

Free shipping for all Australian Standard orders over $175 AUD

Standard Shipping: 

Orders under $175 | Flat rate of $15.00 

Express Shipping: 

$25 Flat Rate

ESTIMATED DELIVERY TIMEFRAMES

Standard Metro 3-6 business days, Standard Regional: 4-13 business days.

Express Metro 1-3 business days, Express Regional: 2-5 business days.

INTERNATIONAL

We will be shipping Internationally in the near future. Please ensure you sign up to our Newsletter where we will keep you advised on when we will begin shipping to your area.